Himalaya: Listen. Learn. Grow.

4.8K Ratings
Open In App
title

Digital Grocer Podcast

Mercatus Technologies

3
Followers
0
Plays
Digital Grocer Podcast

Digital Grocer Podcast

Mercatus Technologies

3
Followers
0
Plays
OVERVIEWEPISODESYOU MAY ALSO LIKE

Details

About Us

The Digital Grocer is a show dedicated to discussing digital commerce issues, insights, and tips for grocery retailers hosted by Sylvain Perrier.

Latest Episodes

Mercatus Radio - David Bishop from Brick Meets Click on grocery pandemic trends

Join us on Tuesday June 16, 2020 for a webinar where we’ll share insights and takeaways with David Bishop from Brick Meets Click on Grocery Pandemic Trends.Register to save your seat today. In our season finale, we’re joined by David Bishop from Brick Meets Click to talk about grocery pandemic trends in eCommerce. Central to our discussion are the findings from the May 2020 Brick Meets Click/Mercatus shopper survey. With online grocery sales growing 23% from April to May, reaching a record $6.6B in sales, it’s clear that adoption of grocery eCommerce is here to stay. Sylvain and Mark start by considering the significant events impacting the US, and the world, these past few months, weeks and days. With the immense shift that COVID has brought to the retail industry, Sylvain notes the importance of investing in digital commerce. ”When you think of the pandemic, retailers that rely on the exploration aspect of people coming into their stores, if they're not reinventing themselves, it's going to be a challenge.” As shoppers continue to make more purchases online, David notes the household penetration of grocery eCommerce since COVID: a staggering 33%, at 43 million households across the US. So where should retailers invest to increase eCommerce adoption? David suggests curbside grocery pickup. “When we get into delivery, it tends to skew toward older consumers or wealthier consumers. The pickup tends to skew towards the lower income households, and that has implications for what we’re now dealing with. And one more reason why we believe pickup is going to see a second surge from what we saw a year ago, as we deal with the financial calamity that is coming out of this health crisis.” Tune in to the full podcast and register now for the webinar on June 16 to hear more insights from our CEO Sylvain Perrier and David Bishop from Brick Meets Click on grocery pandemic trends. Enjoyed this podcast? You might also like these resources: Blog: COVID-19 and grocery retail: what grocers can do right now Blog: Should the foodservice industry open doors to new food retail markets? Podcast: How Raley’s responded to crisis: interview with Zac Wilson Podcast: Remarkable Retail – Essential strategies for retail leaders

35 MINJUN 4
Comments
Mercatus Radio - David Bishop from Brick Meets Click on grocery pandemic trends

Mercatus Radio - Grocery micro fulfillment with AutoStore

This podcast, we're talking about grocery micro fulfillment with AutoStore Business Development Manager, Andrew Benzinger. What are micro fulfillment centers (MFCs)? How can they help you get groceries into your shoppers’ hands faster? We’re answering these questions and more! Andrew talks about how MFCs improve the shopper experience. Not only can they make fulfillment faster and more efficient for online orders, but they can also improve the in-store shopping experience for customers. A common issue for shoppers is congestion in-store from the increased number of pickers, especially from third parties. “How do we solve for that? One of the ways that we do is with an MFC is being able to remove most, if not all, of those pickers out of the store entirely, allowing those customers that do want to shop, without green shirts in the store, to have a really positive experience. I mean, think about a number of regional grocers, or even Whole Foods 10 years ago, they had beer taps and glasses of wine walking around the store. Pretty hard to do when you're bumping into third party shopping groups, or even your own shoppers clogging up the aisles. It's a long way from that elevated experience that a lot of people are trying to accomplish.” How have retailers using grocery micro fulfillment solutions been impacted by the COVID-19 pandemic? Andrew shares how AutoStore clients have seen unprecedented growth: “The volumes are through the roof, and we're seeing a few grocery companies, as early as last year, plan for three, five and 10% growth, and they hit that in the first day of March, which is pretty crazy.” Listen to the full interview to learn about how your business could benefit from grocery micro fulfillment with Autostore. Enjoyed this podcast? Check out more resources to help you improve your grocery eCommerce experience: Podcast: Coronavirus and grocery delivery: responding to market influx Blog: COVID-19 and grocery retail: what grocers can do right now eBook: Click-and-Collect: Steps to Building a Profitable Grocery eCommerce Program

30 MINAPR 17
Comments
Mercatus Radio - Grocery micro fulfillment with AutoStore

Mercatus Radio - Remarkable Retail: Essential strategies for retail leaders

Remarkable Retail will be available in stores and online for purchase on April 14. Order your copy now! This episode we’re talking about Remarkable Retail, a new book by retail industry expert, Steve Dennis. We’re joined on the Digital Grocer Podcast by Steve himself, to talk about how retail leaders can win and keep customers in the age of digital disruption. We consider what shifts have happened in retail that have led to digital disruption. But while digital commerce has been widely adopted, Steve notes that retail success lies in both digital and brick-and-mortar channels. “A lot of eCommerce works really, really well and you don't necessarily need a brick and mortar presence to make that happen. But shopping is inherently more experiential and that's what brick and mortar really, really excels at...very few customers are purely channel specific in their behavior. Digital drives physical. Physical drives digital. There's a ton of research that supports that now.” And that success is tripled when these channels are thought of as one whole customer experience. “Digital channels actually drive three times as many brick and mortar sales as they do sales that are transacted in the online channel. You just really have to think of digital as a way to engage with the customer. Some customers will choose to transact online. Some customers will use the digital channel to inform which stores they choose to go to, whether they buy online, pick up in store.” So what can leaders do to create a Remarkable Retail experience that builds shopper loyalty? Understand your shoppers and dissect their customer journeys Identify pain points of points of friction and root them out Focus on the part of the brand experience that is proprietary to your brand and build on that “Ideally, which is like literally what I mean by remarkable in the book, people will talk about you. What are those things that the customer really cares about that creates a story for them that they will ideally share with others?” To learn more about how retail leaders can create Remarkable Retail experiences, tune in to the full podcast. Enjoyed this podcast? Check out these resources on grocery eCommerce strategy: Blog: Playing the "Infinite Game" in Grocery Retail Blog: Surrounded: Growing threats to traditional Grocery Retail Industry Podcast: Competing with Amazon: The customer centric approach to grocery eCommerce

34 MINAPR 10
Comments
Mercatus Radio - Remarkable Retail: Essential strategies for retail leaders

Mercatus Radio - How Raley’s responded to crisis. Interview with Zac Wilson

This podcast, we learn how Raley’s responded to crisis, in the wake of COVID-19. From new store policies on social distancing to contactless grocery pickup and delivery, Zac Wilson (Manager of eCommerce at Raley’s) shares how grocers can adapt to increased eCommerce demand from this pandemic. Zac shares the many ways in which Raley’s responded to the Coronavirus outbreak, including: Social distancing for shoppers and employees in-store Assembly line-style pick, pack and processing to optimize for online grocery orders Rapid hiring and onboarding of employees to support fulfillment and call centers Contactless grocery delivery and pickup Fortifying IT systems One of the impacts Zac notes, was a need to adjust their roadmap, “The concentration has been fully on the customer experience and team member experience. So we've ramped up all of our production around increasing capacities for the pickers and the associates inside the store on their devices. And then at the same time, also...

23 MINAPR 8
Comments
Mercatus Radio - How Raley’s responded to crisis. Interview with Zac Wilson

Mercatus Radio - COVID and grocery eCommerce and why retailers need to invest now

COVID and grocery eCommerce is today’s focus on the Digital Grocer Podcast. With widespread impact on the grocery industry worldwide, we’re addressing the important questions surrounding this pandemic: what is COVID-19? How has it impacted grocery retail? And why should retailers invest in owning their eCommerce experience now? Mark and Sylvain start by considering the progression of the viral outbreak, and response from the population and governing bodies over the past two months. As the population is encouraged to self-isolate and practice social distancing, we're seeing a massive spike in adoption of grocery eCommerce. "On the Friday, in three of our markets...we had in the space of 20 minutes, 10,000 new accounts being created." The uptick in online registrations will empower retailers to grow their eCommerce, but not if they have outsourced their eCommerce to a delivery-provider marketplace. “If you're a grocery retailer and you're not invested in owning your platform, guess what? You've accelerated someone else owning the relationship.” In anticipation that COVID-19 sales will be short-term and costly for retailers, retailers need to capitalize on increased eCommerce adoption and increase profitability of this line of business by taking ownership of the eCommerce experience. “So I think if you're a retailer, and you're not invested in owning the relationship and building out your platform, trust me, this is something that you need to be extremely mindful of. This will be the new normal...There's no avoiding it at this point in time. Now is the time to actually plan and solidify that strategy.” Discover what we learned are the three vital parts of grocery eCommerce you need to own today, from experiencing the Coronavirus outbreak. Enjoyed this podcast? Then you might like these resources: Blog Post: COVID-19 and grocery retail: what grocers can do right now Podcast: Coronavirus and Grocery Delivery: Responding to Market Influx

44 MINMAR 21
Comments
Mercatus Radio - COVID and grocery eCommerce and why retailers need to invest now

Mercatus Radio - Coronavirus and grocery delivery: responding to market influx

This week’s episode, we’re talking about the coronavirus and grocery delivery, and are joined by Guy Bloch, CEO of leading logistics delivery orchestration platform, Bringg. With the spread of the coronavirus (COVID-19) outbreak, grocers across all banners are seeing a massive influx in sales, especially through online delivery orders. Sylvain notes, "I'm watching these sales go online and kind of rapidly increasing in terms of size of the basket, frequency of the orders. And then we were asked to increase the number of time slots for delivery and for pickup. And you start to really think through as volume increases the complexities of orchestration, and if you're doing delivery, the number of delivery providers you may have that can get into really, really interesting science route optimization determining where the driver is, if there's going to be an affected refund because somebody didn't want something in their order or just returning the order in general." So how should groc...

28 MINMAR 18
Comments
Mercatus Radio - Coronavirus and grocery delivery: responding to market influx

Mercatus Radio - Should grocers launch their own marketplaces?

We’re joined this week by Rick Watson, marketplace expert and CEO and Founder of RMW Commerce Consulting. This podcast, we’re talking about marketplaces: how they work, what can we learn from Amazon and should grocers launch their own marketplaces? We start by talking about why FedEx walked away from last-mile delivery with Amazon, and how this impacts both companies. Rick speaks to this topic in the podcast, and regularly in posts on LinkedIn. The conversation turns to marketplaces and Rick offers his thoughts on how a retailer could benefit from launching their own. “…[A] marketplace is a supply chain tool, at the end of the day. It's a tool for more supply. If you have more demand than supply, then a marketplace is a fantastic idea. Because it will allow you to grow your market share by offering more selection to your consumers. Then you can become a one stop shop. Which allows buyers to come back, which allows you to acquire more supply and sort of start that flywheel.” While there’s opportunity, there is also risk. “One of the ways to think about a marketplace, it's always a race between selection and trust. Selection always has to lead trust because if you don't have the products up there ... you could have a trusted store where you have no consumers. So it's pointless. You need to always be on that bleeding edge of pushing the boundaries, getting more traffic, getting more selection. But then at the same time, you need to be running as fast as you can to improve quality and trust. I think the times where there are risks is that people forget about the second angle. Or they aren't investing quite as much as their consumers expect regarding quality and trust.” Listen to the full podcast to hear how grocers can succeed with the reverse-Amazon marketplace model. Want to learn more about how grocers can compete with Amazon? Check out these podcasts: NRF 2020 Competing with Amazon: The customer-centric approach to grocery eCommerce Grocers are sitting on the Holy Grail of shopper data

23 MINFEB 6
Comments
Mercatus Radio - Should grocers launch their own marketplaces?

NRF 2020 - Major themes and takeaways for grocery eCommerce

In our last episode recorded at NRF 2020, the team discusses major themes and takeaways from the conference. Two key topics were: the impact of grocery eCommerce on health and wellness, and how to identify a technology solution that will bring value to a grocery retailer’s business. Thinking back to the podcast interview we had with Ron Bonacci from Weis Markets, we consider his emphasis on the important part retailers play in their customers’ nutritional choices. Sylvain notes, “Grocery retailers are the first line of defence- and the first line of offence- in terms of your health. That’s fairly critical in this day and age. We’re not getting any younger and we’re dealing with an aging population.” And while a large part of the population is aging, we’re also seeing a shift in the population’s shopping behaviors. Mark points to how shoppers expect more from retailers nowadays. “Consumers are buying more online and they want to have the information, but they also want the ...

19 MINJAN 25
Comments
NRF 2020 - Major themes and takeaways for grocery eCommerce

NRF 2020 - Interview with GrocerKey on why grocery product data matters

We’re joined on the Digital Grocer Podcast by Jeremy Neren, CEO of GrocerKey. Both being grocery eCommerce solution providers, we had the chance to talk with Jeremy about common challenges that we see retailers facing in eCommerce, including the need for clean product data. Jeremy shares his predictions for eCommerce grocery in 2020 and advice to a grocery retailer looking to get into eCommerce. Jeremy explains how GrocerKey approaches the issue of clean product data for retailers. “Product data means different things to different people…To us, it’s how do you standardize product data and how do you build really rich attributes that then lend themselves to a better customer experience.” Sylvain, Mark and Jeremy go on to discuss how product data and data governance affect three important aspects of the grocery eCommerce experience: Search Personalization The presentation layer Jeremy shares predictions for eCommerce grocery in 2020, noting a big movement he anticipates in the ma...

20 MINJAN 23
Comments
NRF 2020 - Interview with GrocerKey on why grocery product data matters

NRF 2020 - Interview with Smart & Final "Grocers need to own the eCommerce experience"

Ed Wong, EVP and Chief Digital Officer, at Smart & Final joins us on the Digital Grocer Podcast at NRF 2020. Ed shares the process of selecting the right grocery eCommerce solution for Smart & Final. He explains the unique challenges of serving both household and business customers and advice for approaching the specific requirements that come with that. When selecting an eCommerce provider, Ed explains two important requirements that Smart & Final had, “To control how we would want the customer experience to be, and be able to select a partner who’s going to be able to say ‘well, we’ve been there and done that’, versus, let’s say, engaging with one of the more legacy platforms where they would still need to configure and learn how to really adapt into grocery had been some of the initial requirements that we started with.” Control over brand experience was a major factor for seeking out a new platform. “For us, we had a very specific objective in mind in terms of what we wanted to do. We were operating under the Instacart’s powered by Instacart white-label platform and certainly I think as the evolution of, not just us, but also Instacart and the marketplace, I mean that was deemed appropriate for us to consider how to have a better control over our own brand experience, that we would want to maximize.” Sylvain and Ed talk about the unique challenges that come offering online shopping experiences for both household and business customers. Is offering B2B eCommerce just reduced functionality, or is there more to the story? Tune in to the podcast to learn more about how grocery retailers can find the best eCommerce solution for their business.

20 MINJAN 21
Comments
NRF 2020 - Interview with Smart & Final "Grocers need to own the eCommerce experience"

Latest Episodes

Mercatus Radio - David Bishop from Brick Meets Click on grocery pandemic trends

Join us on Tuesday June 16, 2020 for a webinar where we’ll share insights and takeaways with David Bishop from Brick Meets Click on Grocery Pandemic Trends.Register to save your seat today. In our season finale, we’re joined by David Bishop from Brick Meets Click to talk about grocery pandemic trends in eCommerce. Central to our discussion are the findings from the May 2020 Brick Meets Click/Mercatus shopper survey. With online grocery sales growing 23% from April to May, reaching a record $6.6B in sales, it’s clear that adoption of grocery eCommerce is here to stay. Sylvain and Mark start by considering the significant events impacting the US, and the world, these past few months, weeks and days. With the immense shift that COVID has brought to the retail industry, Sylvain notes the importance of investing in digital commerce. ”When you think of the pandemic, retailers that rely on the exploration aspect of people coming into their stores, if they're not reinventing themselves, it's going to be a challenge.” As shoppers continue to make more purchases online, David notes the household penetration of grocery eCommerce since COVID: a staggering 33%, at 43 million households across the US. So where should retailers invest to increase eCommerce adoption? David suggests curbside grocery pickup. “When we get into delivery, it tends to skew toward older consumers or wealthier consumers. The pickup tends to skew towards the lower income households, and that has implications for what we’re now dealing with. And one more reason why we believe pickup is going to see a second surge from what we saw a year ago, as we deal with the financial calamity that is coming out of this health crisis.” Tune in to the full podcast and register now for the webinar on June 16 to hear more insights from our CEO Sylvain Perrier and David Bishop from Brick Meets Click on grocery pandemic trends. Enjoyed this podcast? You might also like these resources: Blog: COVID-19 and grocery retail: what grocers can do right now Blog: Should the foodservice industry open doors to new food retail markets? Podcast: How Raley’s responded to crisis: interview with Zac Wilson Podcast: Remarkable Retail – Essential strategies for retail leaders

35 MINJUN 4
Comments
Mercatus Radio - David Bishop from Brick Meets Click on grocery pandemic trends

Mercatus Radio - Grocery micro fulfillment with AutoStore

This podcast, we're talking about grocery micro fulfillment with AutoStore Business Development Manager, Andrew Benzinger. What are micro fulfillment centers (MFCs)? How can they help you get groceries into your shoppers’ hands faster? We’re answering these questions and more! Andrew talks about how MFCs improve the shopper experience. Not only can they make fulfillment faster and more efficient for online orders, but they can also improve the in-store shopping experience for customers. A common issue for shoppers is congestion in-store from the increased number of pickers, especially from third parties. “How do we solve for that? One of the ways that we do is with an MFC is being able to remove most, if not all, of those pickers out of the store entirely, allowing those customers that do want to shop, without green shirts in the store, to have a really positive experience. I mean, think about a number of regional grocers, or even Whole Foods 10 years ago, they had beer taps and glasses of wine walking around the store. Pretty hard to do when you're bumping into third party shopping groups, or even your own shoppers clogging up the aisles. It's a long way from that elevated experience that a lot of people are trying to accomplish.” How have retailers using grocery micro fulfillment solutions been impacted by the COVID-19 pandemic? Andrew shares how AutoStore clients have seen unprecedented growth: “The volumes are through the roof, and we're seeing a few grocery companies, as early as last year, plan for three, five and 10% growth, and they hit that in the first day of March, which is pretty crazy.” Listen to the full interview to learn about how your business could benefit from grocery micro fulfillment with Autostore. Enjoyed this podcast? Check out more resources to help you improve your grocery eCommerce experience: Podcast: Coronavirus and grocery delivery: responding to market influx Blog: COVID-19 and grocery retail: what grocers can do right now eBook: Click-and-Collect: Steps to Building a Profitable Grocery eCommerce Program

30 MINAPR 17
Comments
Mercatus Radio - Grocery micro fulfillment with AutoStore

Mercatus Radio - Remarkable Retail: Essential strategies for retail leaders

Remarkable Retail will be available in stores and online for purchase on April 14. Order your copy now! This episode we’re talking about Remarkable Retail, a new book by retail industry expert, Steve Dennis. We’re joined on the Digital Grocer Podcast by Steve himself, to talk about how retail leaders can win and keep customers in the age of digital disruption. We consider what shifts have happened in retail that have led to digital disruption. But while digital commerce has been widely adopted, Steve notes that retail success lies in both digital and brick-and-mortar channels. “A lot of eCommerce works really, really well and you don't necessarily need a brick and mortar presence to make that happen. But shopping is inherently more experiential and that's what brick and mortar really, really excels at...very few customers are purely channel specific in their behavior. Digital drives physical. Physical drives digital. There's a ton of research that supports that now.” And that success is tripled when these channels are thought of as one whole customer experience. “Digital channels actually drive three times as many brick and mortar sales as they do sales that are transacted in the online channel. You just really have to think of digital as a way to engage with the customer. Some customers will choose to transact online. Some customers will use the digital channel to inform which stores they choose to go to, whether they buy online, pick up in store.” So what can leaders do to create a Remarkable Retail experience that builds shopper loyalty? Understand your shoppers and dissect their customer journeys Identify pain points of points of friction and root them out Focus on the part of the brand experience that is proprietary to your brand and build on that “Ideally, which is like literally what I mean by remarkable in the book, people will talk about you. What are those things that the customer really cares about that creates a story for them that they will ideally share with others?” To learn more about how retail leaders can create Remarkable Retail experiences, tune in to the full podcast. Enjoyed this podcast? Check out these resources on grocery eCommerce strategy: Blog: Playing the "Infinite Game" in Grocery Retail Blog: Surrounded: Growing threats to traditional Grocery Retail Industry Podcast: Competing with Amazon: The customer centric approach to grocery eCommerce

34 MINAPR 10
Comments
Mercatus Radio - Remarkable Retail: Essential strategies for retail leaders

Mercatus Radio - How Raley’s responded to crisis. Interview with Zac Wilson

This podcast, we learn how Raley’s responded to crisis, in the wake of COVID-19. From new store policies on social distancing to contactless grocery pickup and delivery, Zac Wilson (Manager of eCommerce at Raley’s) shares how grocers can adapt to increased eCommerce demand from this pandemic. Zac shares the many ways in which Raley’s responded to the Coronavirus outbreak, including: Social distancing for shoppers and employees in-store Assembly line-style pick, pack and processing to optimize for online grocery orders Rapid hiring and onboarding of employees to support fulfillment and call centers Contactless grocery delivery and pickup Fortifying IT systems One of the impacts Zac notes, was a need to adjust their roadmap, “The concentration has been fully on the customer experience and team member experience. So we've ramped up all of our production around increasing capacities for the pickers and the associates inside the store on their devices. And then at the same time, also...

23 MINAPR 8
Comments
Mercatus Radio - How Raley’s responded to crisis. Interview with Zac Wilson

Mercatus Radio - COVID and grocery eCommerce and why retailers need to invest now

COVID and grocery eCommerce is today’s focus on the Digital Grocer Podcast. With widespread impact on the grocery industry worldwide, we’re addressing the important questions surrounding this pandemic: what is COVID-19? How has it impacted grocery retail? And why should retailers invest in owning their eCommerce experience now? Mark and Sylvain start by considering the progression of the viral outbreak, and response from the population and governing bodies over the past two months. As the population is encouraged to self-isolate and practice social distancing, we're seeing a massive spike in adoption of grocery eCommerce. "On the Friday, in three of our markets...we had in the space of 20 minutes, 10,000 new accounts being created." The uptick in online registrations will empower retailers to grow their eCommerce, but not if they have outsourced their eCommerce to a delivery-provider marketplace. “If you're a grocery retailer and you're not invested in owning your platform, guess what? You've accelerated someone else owning the relationship.” In anticipation that COVID-19 sales will be short-term and costly for retailers, retailers need to capitalize on increased eCommerce adoption and increase profitability of this line of business by taking ownership of the eCommerce experience. “So I think if you're a retailer, and you're not invested in owning the relationship and building out your platform, trust me, this is something that you need to be extremely mindful of. This will be the new normal...There's no avoiding it at this point in time. Now is the time to actually plan and solidify that strategy.” Discover what we learned are the three vital parts of grocery eCommerce you need to own today, from experiencing the Coronavirus outbreak. Enjoyed this podcast? Then you might like these resources: Blog Post: COVID-19 and grocery retail: what grocers can do right now Podcast: Coronavirus and Grocery Delivery: Responding to Market Influx

44 MINMAR 21
Comments
Mercatus Radio - COVID and grocery eCommerce and why retailers need to invest now

Mercatus Radio - Coronavirus and grocery delivery: responding to market influx

This week’s episode, we’re talking about the coronavirus and grocery delivery, and are joined by Guy Bloch, CEO of leading logistics delivery orchestration platform, Bringg. With the spread of the coronavirus (COVID-19) outbreak, grocers across all banners are seeing a massive influx in sales, especially through online delivery orders. Sylvain notes, "I'm watching these sales go online and kind of rapidly increasing in terms of size of the basket, frequency of the orders. And then we were asked to increase the number of time slots for delivery and for pickup. And you start to really think through as volume increases the complexities of orchestration, and if you're doing delivery, the number of delivery providers you may have that can get into really, really interesting science route optimization determining where the driver is, if there's going to be an affected refund because somebody didn't want something in their order or just returning the order in general." So how should groc...

28 MINMAR 18
Comments
Mercatus Radio - Coronavirus and grocery delivery: responding to market influx

Mercatus Radio - Should grocers launch their own marketplaces?

We’re joined this week by Rick Watson, marketplace expert and CEO and Founder of RMW Commerce Consulting. This podcast, we’re talking about marketplaces: how they work, what can we learn from Amazon and should grocers launch their own marketplaces? We start by talking about why FedEx walked away from last-mile delivery with Amazon, and how this impacts both companies. Rick speaks to this topic in the podcast, and regularly in posts on LinkedIn. The conversation turns to marketplaces and Rick offers his thoughts on how a retailer could benefit from launching their own. “…[A] marketplace is a supply chain tool, at the end of the day. It's a tool for more supply. If you have more demand than supply, then a marketplace is a fantastic idea. Because it will allow you to grow your market share by offering more selection to your consumers. Then you can become a one stop shop. Which allows buyers to come back, which allows you to acquire more supply and sort of start that flywheel.” While there’s opportunity, there is also risk. “One of the ways to think about a marketplace, it's always a race between selection and trust. Selection always has to lead trust because if you don't have the products up there ... you could have a trusted store where you have no consumers. So it's pointless. You need to always be on that bleeding edge of pushing the boundaries, getting more traffic, getting more selection. But then at the same time, you need to be running as fast as you can to improve quality and trust. I think the times where there are risks is that people forget about the second angle. Or they aren't investing quite as much as their consumers expect regarding quality and trust.” Listen to the full podcast to hear how grocers can succeed with the reverse-Amazon marketplace model. Want to learn more about how grocers can compete with Amazon? Check out these podcasts: NRF 2020 Competing with Amazon: The customer-centric approach to grocery eCommerce Grocers are sitting on the Holy Grail of shopper data

23 MINFEB 6
Comments
Mercatus Radio - Should grocers launch their own marketplaces?

NRF 2020 - Major themes and takeaways for grocery eCommerce

In our last episode recorded at NRF 2020, the team discusses major themes and takeaways from the conference. Two key topics were: the impact of grocery eCommerce on health and wellness, and how to identify a technology solution that will bring value to a grocery retailer’s business. Thinking back to the podcast interview we had with Ron Bonacci from Weis Markets, we consider his emphasis on the important part retailers play in their customers’ nutritional choices. Sylvain notes, “Grocery retailers are the first line of defence- and the first line of offence- in terms of your health. That’s fairly critical in this day and age. We’re not getting any younger and we’re dealing with an aging population.” And while a large part of the population is aging, we’re also seeing a shift in the population’s shopping behaviors. Mark points to how shoppers expect more from retailers nowadays. “Consumers are buying more online and they want to have the information, but they also want the ...

19 MINJAN 25
Comments
NRF 2020 - Major themes and takeaways for grocery eCommerce

NRF 2020 - Interview with GrocerKey on why grocery product data matters

We’re joined on the Digital Grocer Podcast by Jeremy Neren, CEO of GrocerKey. Both being grocery eCommerce solution providers, we had the chance to talk with Jeremy about common challenges that we see retailers facing in eCommerce, including the need for clean product data. Jeremy shares his predictions for eCommerce grocery in 2020 and advice to a grocery retailer looking to get into eCommerce. Jeremy explains how GrocerKey approaches the issue of clean product data for retailers. “Product data means different things to different people…To us, it’s how do you standardize product data and how do you build really rich attributes that then lend themselves to a better customer experience.” Sylvain, Mark and Jeremy go on to discuss how product data and data governance affect three important aspects of the grocery eCommerce experience: Search Personalization The presentation layer Jeremy shares predictions for eCommerce grocery in 2020, noting a big movement he anticipates in the ma...

20 MINJAN 23
Comments
NRF 2020 - Interview with GrocerKey on why grocery product data matters

NRF 2020 - Interview with Smart & Final "Grocers need to own the eCommerce experience"

Ed Wong, EVP and Chief Digital Officer, at Smart & Final joins us on the Digital Grocer Podcast at NRF 2020. Ed shares the process of selecting the right grocery eCommerce solution for Smart & Final. He explains the unique challenges of serving both household and business customers and advice for approaching the specific requirements that come with that. When selecting an eCommerce provider, Ed explains two important requirements that Smart & Final had, “To control how we would want the customer experience to be, and be able to select a partner who’s going to be able to say ‘well, we’ve been there and done that’, versus, let’s say, engaging with one of the more legacy platforms where they would still need to configure and learn how to really adapt into grocery had been some of the initial requirements that we started with.” Control over brand experience was a major factor for seeking out a new platform. “For us, we had a very specific objective in mind in terms of what we wanted to do. We were operating under the Instacart’s powered by Instacart white-label platform and certainly I think as the evolution of, not just us, but also Instacart and the marketplace, I mean that was deemed appropriate for us to consider how to have a better control over our own brand experience, that we would want to maximize.” Sylvain and Ed talk about the unique challenges that come offering online shopping experiences for both household and business customers. Is offering B2B eCommerce just reduced functionality, or is there more to the story? Tune in to the podcast to learn more about how grocery retailers can find the best eCommerce solution for their business.

20 MINJAN 21
Comments
NRF 2020 - Interview with Smart & Final "Grocers need to own the eCommerce experience"
hmly
Welcome to Himalaya LearningDozens of podcourses featuring over 100 experts are waiting for you.