Himalaya: Listen. Learn. Grow.

4.8K Ratings
Open In App
title

Digital Grocer Podcast

Mercatus Technologies

3
Followers
1
Plays
Digital Grocer Podcast

Digital Grocer Podcast

Mercatus Technologies

3
Followers
1
Plays
OVERVIEWEPISODESYOU MAY ALSO LIKE

Details

About Us

The Digital Grocer is a show dedicated to discussing digital commerce issues, insights, and tips for grocery retailers hosted by Sylvain Perrier.

Latest Episodes

Dave Abbott shares eCommerce lessons across retail verticals

Dave Abbott, CMO at Brookshire’s Grocery Company, joins the Digital Grocery Podcast to share eCommerce lessons across multiple retail verticals, from apparel to home improvement, to now grocery. What element has remained true across each vertical? The brick-and-mortar experience is still key. Sylvain and Mark begin by covering the most recent news in grocery and big tech. Notably, Amazon’s new Shopper Panel, where they offer compensation to shoppers for submitting receipts, to collect t-log data on their competitors. As we consider how other verticals relate to grocery retail today, Dave joins the conversation. He notes a common thread in certain verticals, where eCommerce represents a small percentage of sales, but websites are vital to the product research and decision-making process for shoppers. “The website is an enabler and information provider for the grocery store, just like it was in home improvement. So in that regard, it's actually very similar. When we look at our investments from a marketing perspective, we have to think about, holistically, what is the end to end journey of that customer, both interacting with the store and the website, and make our investment decisions accordingly.” When asked what is central to the online shopping experience, Dave explains why it can’t just be about convenience. “You don't get that excitement when you get the box on your front door. It commoditizes the whole experience, if you will. And I think the brick and mortar experience done well is still going to be a center of attention.” The pandemic has certainly had major impacts on the grocery industry. As a retailer serving shoppers across Texas, Dave shares the importance of offering an essential service at this time. “You would be shocked about how many letters we received say, "You're lifesavers." And they really mean that. It's not like, "Oh, you saved me a dollar on my purchase," that you're a lifesaver. No, they literally feel that we're making them safer.” Tune in to listen to the full podcast, and hear more lessons from Dave Abbott on eCommerce success factors across multiple verticals. See omnystudio.com/listener for privacy information.

29 min3 d ago
Comments
Dave Abbott shares eCommerce lessons across retail verticals

Food retail's tech giant takeover

This episode, food retail’s tech giant takeover is on our minds. Is Silicon Valley going to save grocery retail or take it over completely? Sylvain and Mark consider what factors will impact grocery retail survival past the pandemic, as tech giants navigate the space. Three Factors Impacting Food Retail Survival The food retail industry is continually adapting to changes caused by COVID-19. Sylvain notes three important factors that will have lasting impacts on grocers, beyond the pandemic: Shoppers are trading down or trading out. Those who have lost their jobs are shopping with different retailers that offer lower prices. Shoppers are moving laterally. Concern for in-store safety policies, availability of stock and timeslots for delivery or pickup all impact this move. Trade Co-op dollars are going digital. CPG ad spend is increasingly moving online, as more shoppers shift to making all purchases online, including groceries. “And my fear is you're going to see an increase in bankruptcy in grocery retail, in the smaller tiers where they weren't ready for e-commerce, they may have lost... So, they succumb to the three variables.” AutoStore vs Ocado Sylvain and Mark go on to discuss the implications of the latest AutoStore lawsuit against Ocado. Will this block expansion of Ocado in North America? Would that block impact both Ocado and AutoStore’s business opportunities with grocers looking to scale their eCommerce with MFCs and CFCs? Amazon’s Stake in SpartanNash With Amazon’s opportunity to acquire 15% stake in SpartanNash, we’re raising the question of what this means for grocery retail. Amazon has a habit of acquiring businesses to learn, perfect, and then build their own. Are they using Spartan to build their own fresh and frozen distribution centers? Will they use SpartanNash to figure out private label and how to build brand trust with shoppers? “There's a lot of great Silicon Valley companies that are coming to the rescue of retailers to support them with true partnership and so on. But there are those like an Amazon that's just going to come to the table to crush and to dominate. Amazon, could they survive the trade down and trade out? I think 100% because they have other assets that can fund their grocery business to nauseum.” Tune in to the full podcast for more on the latest trends to watch in food retail, as consumers, retailers and tech giants navigate this evolving market space. See omnystudio.com/listener for privacy information.

47 min1 w ago
Comments
Food retail's tech giant takeover

Shopper behavior and the new reality in grocery

Shopper Behavior has been fundamentally changed by the pandemic. Big moves by Amazon, Walmart and H-E-B are examples of how some retailers are responding to market demand. But are these moves right for every grocer’s business? Our survey with research firm Incisiv revealed the key factors that determine retailer banner loyalty for 60K grocery shoppers across the US. Sylvain and Mark kick it off with a discussion about Amazon’s new brick and mortar stores, equipped with contact-free and seamless checkout technology. Countering Amazon, Walmart announces their launch of Walmart+ and we consider why data might be driving their interest in socialmedia platform, TikTok: “It's been reported that a strong percentage of the TikTok users actually have an Amazon Prime account...it would give Walmart a big plus in what they could do with the data and being able to market to a consumer base that I don't think normally shops at Walmart.” H-E-B’s new partnership with Swisslog marks their first investment into Micro Fulfillment Centers (MFCs), powered by AutoStore. As retailers consider MFCs for their businesses, Sylvain suggests looking at these criteria: Online order volume, consistency and disbursement across geographies Opportunity to amalgamate into an MFC location Last-mile costs, such as moving products to delivery pickup locations As of 2020, eGrocery’s New Reality is: accelerated growth, well beyond pre-pandemic estimates. Projections from our survey data estimate online grocery will account for 21.5% of total grocery sales by 2025. It’s clear that shopper behavior has fundamentally shifted. “What we realize is that from collecting data from 60,000 shoppers, a very small subset of people will go back to shopping in store.” When it comes down to what key factors determine lasting shopper loyalty to their local brick and mortar store, it’s all about convenience: proximity, value & product selection. Sylvain notes just how much convenience impacts shopper loyalty. “When I talk to consumers who don't know what I do for a living, don't know that I work for Mercatus, they're new to e-commerce, the reality is after their fourth experience, it's extremely sticky. And the main driver is guess what? Convenience.” Learn what grocery shoppers today value in their online shopping experience. Listen to the full podcast for more insights and download the report. Enjoyed this podcast? You might also like: Rick Watson on why Walmart joined the Instacart Marketplace Autostore’s Andrew Benzinger on Grocery Micro Fulfillment See omnystudio.com/listener for privacy information.

38 min3 w ago
Comments
Shopper behavior and the new reality in grocery

Rick Watson on why Walmart joined the Instacart Marketplace

For our first episode of season 4, Rick Watson shares his insights on why Walmart has joined the Instacart Marketplace. What does this say about Walmart’s position in the market? Is this a response to Amazon? Rick, Sylvain and Mark consider these questions and how this move will impact other grocers listed on the Instacart Marketplace. Hosts, Sylvain and Mark begin by considering recent key trends in grocery. The surge in eCommerce is easing off, shoppers continue to buy their groceries online. DoorDash has entered the space, offering last-mile grocery delivery and now their own direct-to-consumer convenience option, DashMart. Sobeys alsolaunched their new online grocery service, Voilà, which has stepped up the game in Canadian grocery. When asked why he thinks Walmart has joined the Instacart Marketplace, Rick shares three hypotheses: Instacart is leading online grocery sales ahead of Walmart, and Walmart is looking to gain ground. Walmart feels like they can’t keep up with Amaz...

30 minSEP 4
Comments
Rick Watson on why Walmart joined the Instacart Marketplace

Brick Meets Click's David Bishop on Pandemic Trends

Join us on Tuesday June 16, 2020 for a webinar where we’ll share insights and takeaways with David Bishop from Brick Meets Click on Grocery Pandemic Trends.Register to save your seat today. In our season finale, we’re joined by David Bishop from Brick Meets Click to talk about grocery pandemic trends in eCommerce. Central to our discussion are the findings from the May 2020 Brick Meets Click/Mercatus shopper survey. With online grocery sales growing 23% from April to May, reaching a record $6.6B in sales, it’s clear that adoption of grocery eCommerce is here to stay. Sylvain and Mark start by considering the significant events impacting the US, and the world, these past few months, weeks and days. With the immense shift that COVID has brought to the retail industry, Sylvain notes the importance of investing in digital commerce. ”When you think of the pandemic, retailers that rely on the exploration aspect of people coming into their stores, if they're not reinventing themselves,...

35 minJUN 4
Comments
Brick Meets Click's David Bishop on Pandemic Trends

Grocery micro fulfillment with AutoStore

This podcast, we're talking about grocery micro fulfillment with AutoStore Business Development Manager, Andrew Benzinger. What are micro fulfillment centers (MFCs)? How can they help you get groceries into your shoppers’ hands faster? We’re answering these questions and more! Andrew talks about how MFCs improve the shopper experience. Not only can they make fulfillment faster and more efficient for online orders, but they can also improve the in-store shopping experience for customers. A common issue for shoppers is congestion in-store from the increased number of pickers, especially from third parties. “How do we solve for that? One of the ways that we do is with an MFC is being able to remove most, if not all, of those pickers out of the store entirely, allowing those customers that do want to shop, without green shirts in the store, to have a really positive experience. I mean, think about a number of regional grocers, or even Whole Foods 10 years ago, they had beer taps and ...

30 minAPR 17
Comments
Grocery micro fulfillment with AutoStore

Remarkable Retail: Essential strategies for retail leaders

Remarkable Retail will be available in stores and online for purchase on April 14. Order your copy now! This episode we’re talking about Remarkable Retail, a new book by retail industry expert, Steve Dennis. We’re joined on the Digital Grocer Podcast by Steve himself, to talk about how retail leaders can win and keep customers in the age of digital disruption. We consider what shifts have happened in retail that have led to digital disruption. But while digital commerce has been widely adopted, Steve notes that retail success lies in both digital and brick-and-mortar channels. “A lot of eCommerce works really, really well and you don't necessarily need a brick and mortar presence to make that happen. But shopping is inherently more experiential and that's what brick and mortar really, really excels at...very few customers are purely channel specific in their behavior. Digital drives physical. Physical drives digital. There's a ton of research that supports that now.” And that su...

34 minAPR 10
Comments
Remarkable Retail: Essential strategies for retail leaders

How Raley’s responded to crisis. Interview with Zac Wilson

This podcast, we learn how Raley’s responded to crisis, in the wake of COVID-19. From new store policies on social distancing to contactless grocery pickup and delivery, Zac Wilson (Manager of eCommerce at Raley’s) shares how grocers can adapt to increased eCommerce demand from this pandemic. Zac shares the many ways in which Raley’s responded to the Coronavirus outbreak, including: Social distancing for shoppers and employees in-store Assembly line-style pick, pack and processing to optimize for online grocery orders Rapid hiring and onboarding of employees to support fulfillment and call centers Contactless grocery delivery and pickup Fortifying IT systems One of the impacts Zac notes, was a need to adjust their roadmap, “The concentration has been fully on the customer experience and team member experience. So we've ramped up all of our production around increasing capacities for the pickers and the associates inside the store on their devices. And then at the same time, also...

23 minAPR 8
Comments
How Raley’s responded to crisis. Interview with Zac Wilson

COVID and grocery eCommerce and why retailers need to invest now

COVID and grocery eCommerce is today’s focus on the Digital Grocer Podcast. With widespread impact on the grocery industry worldwide, we’re addressing the important questions surrounding this pandemic: what is COVID-19? How has it impacted grocery retail? And why should retailers invest in owning their eCommerce experience now? Mark and Sylvain start by considering the progression of the viral outbreak, and response from the population and governing bodies over the past two months. As the population is encouraged to self-isolate and practice social distancing, we're seeing a massive spike in adoption of grocery eCommerce. "On the Friday, in three of our markets...we had in the space of 20 minutes, 10,000 new accounts being created." The uptick in online registrations will empower retailers to grow their eCommerce, but not if they have outsourced their eCommerce to a delivery-provider marketplace. “If you're a grocery retailer and you're not invested in owning your platform, guess...

44 minMAR 21
Comments
COVID and grocery eCommerce and why retailers need to invest now

Coronavirus and grocery delivery: responding to market influx

This week’s episode, we’re talking about the coronavirus and grocery delivery, and are joined by Guy Bloch, CEO of leading logistics delivery orchestration platform, Bringg. With the spread of the coronavirus (COVID-19) outbreak, grocers across all banners are seeing a massive influx in sales, especially through online delivery orders. Sylvain notes, "I'm watching these sales go online and kind of rapidly increasing in terms of size of the basket, frequency of the orders. And then we were asked to increase the number of time slots for delivery and for pickup. And you start to really think through as volume increases the complexities of orchestration, and if you're doing delivery, the number of delivery providers you may have that can get into really, really interesting science route optimization determining where the driver is, if there's going to be an affected refund because somebody didn't want something in their order or just returning the order in general." So how should groc...

28 minMAR 18
Comments
Coronavirus and grocery delivery: responding to market influx

Latest Episodes

Dave Abbott shares eCommerce lessons across retail verticals

Dave Abbott, CMO at Brookshire’s Grocery Company, joins the Digital Grocery Podcast to share eCommerce lessons across multiple retail verticals, from apparel to home improvement, to now grocery. What element has remained true across each vertical? The brick-and-mortar experience is still key. Sylvain and Mark begin by covering the most recent news in grocery and big tech. Notably, Amazon’s new Shopper Panel, where they offer compensation to shoppers for submitting receipts, to collect t-log data on their competitors. As we consider how other verticals relate to grocery retail today, Dave joins the conversation. He notes a common thread in certain verticals, where eCommerce represents a small percentage of sales, but websites are vital to the product research and decision-making process for shoppers. “The website is an enabler and information provider for the grocery store, just like it was in home improvement. So in that regard, it's actually very similar. When we look at our investments from a marketing perspective, we have to think about, holistically, what is the end to end journey of that customer, both interacting with the store and the website, and make our investment decisions accordingly.” When asked what is central to the online shopping experience, Dave explains why it can’t just be about convenience. “You don't get that excitement when you get the box on your front door. It commoditizes the whole experience, if you will. And I think the brick and mortar experience done well is still going to be a center of attention.” The pandemic has certainly had major impacts on the grocery industry. As a retailer serving shoppers across Texas, Dave shares the importance of offering an essential service at this time. “You would be shocked about how many letters we received say, "You're lifesavers." And they really mean that. It's not like, "Oh, you saved me a dollar on my purchase," that you're a lifesaver. No, they literally feel that we're making them safer.” Tune in to listen to the full podcast, and hear more lessons from Dave Abbott on eCommerce success factors across multiple verticals. See omnystudio.com/listener for privacy information.

29 min3 d ago
Comments
Dave Abbott shares eCommerce lessons across retail verticals

Food retail's tech giant takeover

This episode, food retail’s tech giant takeover is on our minds. Is Silicon Valley going to save grocery retail or take it over completely? Sylvain and Mark consider what factors will impact grocery retail survival past the pandemic, as tech giants navigate the space. Three Factors Impacting Food Retail Survival The food retail industry is continually adapting to changes caused by COVID-19. Sylvain notes three important factors that will have lasting impacts on grocers, beyond the pandemic: Shoppers are trading down or trading out. Those who have lost their jobs are shopping with different retailers that offer lower prices. Shoppers are moving laterally. Concern for in-store safety policies, availability of stock and timeslots for delivery or pickup all impact this move. Trade Co-op dollars are going digital. CPG ad spend is increasingly moving online, as more shoppers shift to making all purchases online, including groceries. “And my fear is you're going to see an increase in bankruptcy in grocery retail, in the smaller tiers where they weren't ready for e-commerce, they may have lost... So, they succumb to the three variables.” AutoStore vs Ocado Sylvain and Mark go on to discuss the implications of the latest AutoStore lawsuit against Ocado. Will this block expansion of Ocado in North America? Would that block impact both Ocado and AutoStore’s business opportunities with grocers looking to scale their eCommerce with MFCs and CFCs? Amazon’s Stake in SpartanNash With Amazon’s opportunity to acquire 15% stake in SpartanNash, we’re raising the question of what this means for grocery retail. Amazon has a habit of acquiring businesses to learn, perfect, and then build their own. Are they using Spartan to build their own fresh and frozen distribution centers? Will they use SpartanNash to figure out private label and how to build brand trust with shoppers? “There's a lot of great Silicon Valley companies that are coming to the rescue of retailers to support them with true partnership and so on. But there are those like an Amazon that's just going to come to the table to crush and to dominate. Amazon, could they survive the trade down and trade out? I think 100% because they have other assets that can fund their grocery business to nauseum.” Tune in to the full podcast for more on the latest trends to watch in food retail, as consumers, retailers and tech giants navigate this evolving market space. See omnystudio.com/listener for privacy information.

47 min1 w ago
Comments
Food retail's tech giant takeover

Shopper behavior and the new reality in grocery

Shopper Behavior has been fundamentally changed by the pandemic. Big moves by Amazon, Walmart and H-E-B are examples of how some retailers are responding to market demand. But are these moves right for every grocer’s business? Our survey with research firm Incisiv revealed the key factors that determine retailer banner loyalty for 60K grocery shoppers across the US. Sylvain and Mark kick it off with a discussion about Amazon’s new brick and mortar stores, equipped with contact-free and seamless checkout technology. Countering Amazon, Walmart announces their launch of Walmart+ and we consider why data might be driving their interest in socialmedia platform, TikTok: “It's been reported that a strong percentage of the TikTok users actually have an Amazon Prime account...it would give Walmart a big plus in what they could do with the data and being able to market to a consumer base that I don't think normally shops at Walmart.” H-E-B’s new partnership with Swisslog marks their first investment into Micro Fulfillment Centers (MFCs), powered by AutoStore. As retailers consider MFCs for their businesses, Sylvain suggests looking at these criteria: Online order volume, consistency and disbursement across geographies Opportunity to amalgamate into an MFC location Last-mile costs, such as moving products to delivery pickup locations As of 2020, eGrocery’s New Reality is: accelerated growth, well beyond pre-pandemic estimates. Projections from our survey data estimate online grocery will account for 21.5% of total grocery sales by 2025. It’s clear that shopper behavior has fundamentally shifted. “What we realize is that from collecting data from 60,000 shoppers, a very small subset of people will go back to shopping in store.” When it comes down to what key factors determine lasting shopper loyalty to their local brick and mortar store, it’s all about convenience: proximity, value & product selection. Sylvain notes just how much convenience impacts shopper loyalty. “When I talk to consumers who don't know what I do for a living, don't know that I work for Mercatus, they're new to e-commerce, the reality is after their fourth experience, it's extremely sticky. And the main driver is guess what? Convenience.” Learn what grocery shoppers today value in their online shopping experience. Listen to the full podcast for more insights and download the report. Enjoyed this podcast? You might also like: Rick Watson on why Walmart joined the Instacart Marketplace Autostore’s Andrew Benzinger on Grocery Micro Fulfillment See omnystudio.com/listener for privacy information.

38 min3 w ago
Comments
Shopper behavior and the new reality in grocery

Rick Watson on why Walmart joined the Instacart Marketplace

For our first episode of season 4, Rick Watson shares his insights on why Walmart has joined the Instacart Marketplace. What does this say about Walmart’s position in the market? Is this a response to Amazon? Rick, Sylvain and Mark consider these questions and how this move will impact other grocers listed on the Instacart Marketplace. Hosts, Sylvain and Mark begin by considering recent key trends in grocery. The surge in eCommerce is easing off, shoppers continue to buy their groceries online. DoorDash has entered the space, offering last-mile grocery delivery and now their own direct-to-consumer convenience option, DashMart. Sobeys alsolaunched their new online grocery service, Voilà, which has stepped up the game in Canadian grocery. When asked why he thinks Walmart has joined the Instacart Marketplace, Rick shares three hypotheses: Instacart is leading online grocery sales ahead of Walmart, and Walmart is looking to gain ground. Walmart feels like they can’t keep up with Amaz...

30 minSEP 4
Comments
Rick Watson on why Walmart joined the Instacart Marketplace

Brick Meets Click's David Bishop on Pandemic Trends

Join us on Tuesday June 16, 2020 for a webinar where we’ll share insights and takeaways with David Bishop from Brick Meets Click on Grocery Pandemic Trends.Register to save your seat today. In our season finale, we’re joined by David Bishop from Brick Meets Click to talk about grocery pandemic trends in eCommerce. Central to our discussion are the findings from the May 2020 Brick Meets Click/Mercatus shopper survey. With online grocery sales growing 23% from April to May, reaching a record $6.6B in sales, it’s clear that adoption of grocery eCommerce is here to stay. Sylvain and Mark start by considering the significant events impacting the US, and the world, these past few months, weeks and days. With the immense shift that COVID has brought to the retail industry, Sylvain notes the importance of investing in digital commerce. ”When you think of the pandemic, retailers that rely on the exploration aspect of people coming into their stores, if they're not reinventing themselves,...

35 minJUN 4
Comments
Brick Meets Click's David Bishop on Pandemic Trends

Grocery micro fulfillment with AutoStore

This podcast, we're talking about grocery micro fulfillment with AutoStore Business Development Manager, Andrew Benzinger. What are micro fulfillment centers (MFCs)? How can they help you get groceries into your shoppers’ hands faster? We’re answering these questions and more! Andrew talks about how MFCs improve the shopper experience. Not only can they make fulfillment faster and more efficient for online orders, but they can also improve the in-store shopping experience for customers. A common issue for shoppers is congestion in-store from the increased number of pickers, especially from third parties. “How do we solve for that? One of the ways that we do is with an MFC is being able to remove most, if not all, of those pickers out of the store entirely, allowing those customers that do want to shop, without green shirts in the store, to have a really positive experience. I mean, think about a number of regional grocers, or even Whole Foods 10 years ago, they had beer taps and ...

30 minAPR 17
Comments
Grocery micro fulfillment with AutoStore

Remarkable Retail: Essential strategies for retail leaders

Remarkable Retail will be available in stores and online for purchase on April 14. Order your copy now! This episode we’re talking about Remarkable Retail, a new book by retail industry expert, Steve Dennis. We’re joined on the Digital Grocer Podcast by Steve himself, to talk about how retail leaders can win and keep customers in the age of digital disruption. We consider what shifts have happened in retail that have led to digital disruption. But while digital commerce has been widely adopted, Steve notes that retail success lies in both digital and brick-and-mortar channels. “A lot of eCommerce works really, really well and you don't necessarily need a brick and mortar presence to make that happen. But shopping is inherently more experiential and that's what brick and mortar really, really excels at...very few customers are purely channel specific in their behavior. Digital drives physical. Physical drives digital. There's a ton of research that supports that now.” And that su...

34 minAPR 10
Comments
Remarkable Retail: Essential strategies for retail leaders

How Raley’s responded to crisis. Interview with Zac Wilson

This podcast, we learn how Raley’s responded to crisis, in the wake of COVID-19. From new store policies on social distancing to contactless grocery pickup and delivery, Zac Wilson (Manager of eCommerce at Raley’s) shares how grocers can adapt to increased eCommerce demand from this pandemic. Zac shares the many ways in which Raley’s responded to the Coronavirus outbreak, including: Social distancing for shoppers and employees in-store Assembly line-style pick, pack and processing to optimize for online grocery orders Rapid hiring and onboarding of employees to support fulfillment and call centers Contactless grocery delivery and pickup Fortifying IT systems One of the impacts Zac notes, was a need to adjust their roadmap, “The concentration has been fully on the customer experience and team member experience. So we've ramped up all of our production around increasing capacities for the pickers and the associates inside the store on their devices. And then at the same time, also...

23 minAPR 8
Comments
How Raley’s responded to crisis. Interview with Zac Wilson

COVID and grocery eCommerce and why retailers need to invest now

COVID and grocery eCommerce is today’s focus on the Digital Grocer Podcast. With widespread impact on the grocery industry worldwide, we’re addressing the important questions surrounding this pandemic: what is COVID-19? How has it impacted grocery retail? And why should retailers invest in owning their eCommerce experience now? Mark and Sylvain start by considering the progression of the viral outbreak, and response from the population and governing bodies over the past two months. As the population is encouraged to self-isolate and practice social distancing, we're seeing a massive spike in adoption of grocery eCommerce. "On the Friday, in three of our markets...we had in the space of 20 minutes, 10,000 new accounts being created." The uptick in online registrations will empower retailers to grow their eCommerce, but not if they have outsourced their eCommerce to a delivery-provider marketplace. “If you're a grocery retailer and you're not invested in owning your platform, guess...

44 minMAR 21
Comments
COVID and grocery eCommerce and why retailers need to invest now

Coronavirus and grocery delivery: responding to market influx

This week’s episode, we’re talking about the coronavirus and grocery delivery, and are joined by Guy Bloch, CEO of leading logistics delivery orchestration platform, Bringg. With the spread of the coronavirus (COVID-19) outbreak, grocers across all banners are seeing a massive influx in sales, especially through online delivery orders. Sylvain notes, "I'm watching these sales go online and kind of rapidly increasing in terms of size of the basket, frequency of the orders. And then we were asked to increase the number of time slots for delivery and for pickup. And you start to really think through as volume increases the complexities of orchestration, and if you're doing delivery, the number of delivery providers you may have that can get into really, really interesting science route optimization determining where the driver is, if there's going to be an affected refund because somebody didn't want something in their order or just returning the order in general." So how should groc...

28 minMAR 18
Comments
Coronavirus and grocery delivery: responding to market influx
success toast
Welcome to Himalaya LearningClick below to download our app for better listening experience.Download App