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The Retail Exchange

The Retail Exchange

29
Followers
69
Plays
The Retail Exchange

The Retail Exchange

The Retail Exchange

29
Followers
69
Plays
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About Us

The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

Latest Episodes

Birchbox | Pooja Agarwal

To many, buying makeup can be confusing, expensive, and inconvenient. Birchbox founders Hayley Barna and Katia Beauchamp thought so too. A decade ago, they envisioned a way for customers — just like themselves — to easily and efficiently try, learn about, and purchase beauty products online. And so beauty subscription service Birchbox was born. Today it has more than 4 million subscribers and customers around the world. It has also expanded its offer into male grooming — allowing it to tap into an enormous group of underserved consumers. In this special episode of The Interview Series, recorded in New York earlier this year, Birchbox COO, Pooja Agarwal sits down withUS host Dave Evans. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience. Looks ahead to what lies in store as it embarks on its next exciting chapter. And shares the story of her own remarkable journey in retail. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

39 MIN3 w ago
Comments
Birchbox | Pooja Agarwal

Enjoy | Ron Johnson

During the COVID-19 pandemic, some of the products consumers care about the most are the ones that are keeping them connected. With brick and mortar stores closed, Enjoy – the first mobile retail store available on-demand – is playing a vital role, helping to get much-needed communications tools to consumers, safely and quickly. Like many companies, it has had to adjust and take time to figure out the best, safest next steps for Experts, partners and customers. The result has led to the creation of a whole new contactless experience to enable big brands like BT and EE in the UK, AT&T in the US, and Rogers in Canada, to bring tech products directlyto consumers in the comfort of their own homes. In this special episode of The Interview recorded in New York earlier this year, US host Dave Evans sits down with retail luminary and Enjoy CEO, Ron Johnson.Perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney, today his focus is on delivering joy through life-improving mobile retail experiences through Enjoy, the business he co-founded. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

39 MINMAY 11
Comments
Enjoy | Ron Johnson

The Special | Retail Wellbeing

The phrase ‘Wellbeing’ has become commonly adopted in recent years. But it has taken on increased significance and importance for retailers and employees in the face of the global pandemic, and rightly so. Now is most definitely a time to put people before profit. Coming up on this episode of The Special, we take an in-depth look at the human impact of the outbreak across the industry and the importance of wellbeing in these unprecedented times. We hear from Yulia O’Mahony, former head of Diversity, Inclusion and Wellbeing at John Lewis & Partners, to get a retailer perspective on the very real ‘people challenges’ facing retail leaders. And we speak to a panel of wellbeing specialists to explore and explain the major issues facing senior retail management. From the hugely complex reality of remote working, to ensuring all staff remain motivated, engaged, connected and, above all, safe. Running time 51:03

50 MINAPR 6
Comments
The Special | Retail Wellbeing

The Special | Braking Point

Retailers across Europe have acutely impacted by the pandemic in recent weeks. Less so in North America: Until now. To find out more about the unfolding situation in both the U.S and Canada, The Retail Exchange host Dave Evans reports from New York as look at how the pandemic is affecting retailers on the other side of the Atlantic as physical stores close their doors. He is joined by Bloomberg retail reporter, Jordyn Holman, and Neil Saunders, managing director of GlobalData Retail, to share a US perspective, while Craig Patterson, editor in chief of Retail Insider, discusses the challenges facing Canadian retailers as this turbulent time. Running time 30:33

30 MINAPR 3
Comments
The Special | Braking Point

The Special | New Normal?

The global Covid-19 pandemic is first and foremost a health emergency. But it is also an economic crisis, causing astonishing turmoil for retailers around the world as they close the doors on their physical stores. For how long, we don’t yet know. In many sectors of retail, business has all but stopped, and without hardly any warning. And we are, frankly, only at a very earlystage of whatever this is. In our nextepisode of ‘The Special’, we delve into the ramifications of the retail apocalypse that nobody saw coming. Running time 41:01

70 MINAPR 3
Comments
The Special | New Normal?

The Special | Feed the Nation

No one has ever seen anything like this. An unprecedented crisis demands unprecedented responses. In our first episode of ‘The Special’ series,we explore how the Covid-19 outbreak is affecting grocery retailers. What are some of the biggest issues facing retailers right now, and how are theytackling them? Host Martin Popplewell is joined by a series of guests, as we try to make sense of the volatile, fast moving and hugely complex situation that’s challenging major multiples, symbol group and independent convenience retailers alike. Featuring Luke Tugby, editor of Retail Week, Ronan Hegarty, news editor of The Grocer, Greg Deacon, chief operating officer of NFRN, Mike Exley, former Head of Logistics at Morrisons, and Craig Summers, managing director of Manhattan Associates. We’re also joined by Jean McCabe, chair of Retail Excellence Ireland to discuss the impact of Covid-19 on Irish retailers. Running time 54:17

55 MINAPR 1
Comments
The Special | Feed the Nation

US Special | Kambiz Hemati

Sponsored by NG Retail Summit 2020 Best known for his work with brands such as Foot Locker, Starbucks, Verizon and Nike, Kambiz Hematiembodies the serenity that permeates the retail spaces he designs. In our latest episode ofThe Interview Series, sponsored by NG Retail Summit 2020, US host Dave Evans sits down with the respected retail designer todiscuss the art of brand storytelling and the importance of creating physical spaces with architectural integrity, local relevance and customers at their heart. He also looks back on the experiences that have shaped his own storied career and taken himon a journey with iconic leading edge global consumer technology, athletic apparel and footwear, fashion and coffee companies. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of th...

34 MINMAR 16
Comments
US Special | Kambiz Hemati

EuroShop 2020 | Review

Wilkommen to this special EuroShop 2020 event review podcast from The Retail Exchange recorded at this year’s EuroShop in Dusseldorf, Germany. In case EuroShop is not on your regular shopping list of trade fairs, it’s the world’s biggest retail expo. Across the four-day event, more than 100,000 visitors passed through its doors. It’s an incredible spectacle. Huge halls. Extraordinary spaces. With over 2000 exhibitors, 600 speakers and 500 sessions, across 8 stages, there was plenty of inspiring creative visions to capture visitor’s imaginations. With pressure of bricks and mortar stores around the world like never before, we look back on this year’s event to find out what the creative minds at EuroShop 2020 had instore for visitors, to help retailers and brands measure up to the challenges that lie ahead. Guest host Karl McKeever is on the ground at EuroShop 2020 as he talks to a few of those exhibiting and attending who know more than most what it will take for physical retai...

39 MINMAR 9
Comments
EuroShop 2020 | Review

HEMA | Tjeerd Jegen

In this latest episode of The Interview Series retail podcast HEMA CEO, Tjeerd Jegen, joins us foran exclusive chat ahead of his talk at Retail Week Live 2020. He joins Ben Bland to explainhow a ‘return on value and values’ is helping drive new growth, and discuss his own storied retail career. There are many ways for a retailer to make a name for itself. From original product design to low pricing. And, increasingly, having a focus on sustainability. Dutch variety store-chain HEMA ticks all three boxes. Operating over 750 stores across nine countries, it has retained a style all of its own. And now its robust sustainable practices are taking HEMA to the next level of retailing. Discover more, only on this retail podcast HEMA special. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get...

19 MINFEB 28
Comments
HEMA | Tjeerd Jegen

OKA | Sarah Clark

Sponsored by Laybuy In this special episode of The Interview from The Retail Exchange podcast, our host Ben Bland looks ahead to Retail Week Live 2020 with Sarah Clark – Retail Week Live Advisory Board Member and Chief Commercial Officer of luxury homewares retailer OKA. Widely considered to be the UK’s flagship retail event for those who want to stay informed, Retail Week Live 2020 takes place in London 25-26 March, featuring a line-up of over 200 top industry speakers across the two-day event. We sit down with Sarah to learn more about Retail Week Live 2020 and the role of the Advisory Board in shaping the content that will await attendees at this year’s event. We also explore the brand journey of OKA, get Sarah’s views on the current challenges facing the industry, and shine a spotlight on her own retail career.

36 MINFEB 21
Comments
OKA | Sarah Clark

Latest Episodes

Birchbox | Pooja Agarwal

To many, buying makeup can be confusing, expensive, and inconvenient. Birchbox founders Hayley Barna and Katia Beauchamp thought so too. A decade ago, they envisioned a way for customers — just like themselves — to easily and efficiently try, learn about, and purchase beauty products online. And so beauty subscription service Birchbox was born. Today it has more than 4 million subscribers and customers around the world. It has also expanded its offer into male grooming — allowing it to tap into an enormous group of underserved consumers. In this special episode of The Interview Series, recorded in New York earlier this year, Birchbox COO, Pooja Agarwal sits down withUS host Dave Evans. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience. Looks ahead to what lies in store as it embarks on its next exciting chapter. And shares the story of her own remarkable journey in retail. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

39 MIN3 w ago
Comments
Birchbox | Pooja Agarwal

Enjoy | Ron Johnson

During the COVID-19 pandemic, some of the products consumers care about the most are the ones that are keeping them connected. With brick and mortar stores closed, Enjoy – the first mobile retail store available on-demand – is playing a vital role, helping to get much-needed communications tools to consumers, safely and quickly. Like many companies, it has had to adjust and take time to figure out the best, safest next steps for Experts, partners and customers. The result has led to the creation of a whole new contactless experience to enable big brands like BT and EE in the UK, AT&T in the US, and Rogers in Canada, to bring tech products directlyto consumers in the comfort of their own homes. In this special episode of The Interview recorded in New York earlier this year, US host Dave Evans sits down with retail luminary and Enjoy CEO, Ron Johnson.Perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney, today his focus is on delivering joy through life-improving mobile retail experiences through Enjoy, the business he co-founded. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

39 MINMAY 11
Comments
Enjoy | Ron Johnson

The Special | Retail Wellbeing

The phrase ‘Wellbeing’ has become commonly adopted in recent years. But it has taken on increased significance and importance for retailers and employees in the face of the global pandemic, and rightly so. Now is most definitely a time to put people before profit. Coming up on this episode of The Special, we take an in-depth look at the human impact of the outbreak across the industry and the importance of wellbeing in these unprecedented times. We hear from Yulia O’Mahony, former head of Diversity, Inclusion and Wellbeing at John Lewis & Partners, to get a retailer perspective on the very real ‘people challenges’ facing retail leaders. And we speak to a panel of wellbeing specialists to explore and explain the major issues facing senior retail management. From the hugely complex reality of remote working, to ensuring all staff remain motivated, engaged, connected and, above all, safe. Running time 51:03

50 MINAPR 6
Comments
The Special | Retail Wellbeing

The Special | Braking Point

Retailers across Europe have acutely impacted by the pandemic in recent weeks. Less so in North America: Until now. To find out more about the unfolding situation in both the U.S and Canada, The Retail Exchange host Dave Evans reports from New York as look at how the pandemic is affecting retailers on the other side of the Atlantic as physical stores close their doors. He is joined by Bloomberg retail reporter, Jordyn Holman, and Neil Saunders, managing director of GlobalData Retail, to share a US perspective, while Craig Patterson, editor in chief of Retail Insider, discusses the challenges facing Canadian retailers as this turbulent time. Running time 30:33

30 MINAPR 3
Comments
The Special | Braking Point

The Special | New Normal?

The global Covid-19 pandemic is first and foremost a health emergency. But it is also an economic crisis, causing astonishing turmoil for retailers around the world as they close the doors on their physical stores. For how long, we don’t yet know. In many sectors of retail, business has all but stopped, and without hardly any warning. And we are, frankly, only at a very earlystage of whatever this is. In our nextepisode of ‘The Special’, we delve into the ramifications of the retail apocalypse that nobody saw coming. Running time 41:01

70 MINAPR 3
Comments
The Special | New Normal?

The Special | Feed the Nation

No one has ever seen anything like this. An unprecedented crisis demands unprecedented responses. In our first episode of ‘The Special’ series,we explore how the Covid-19 outbreak is affecting grocery retailers. What are some of the biggest issues facing retailers right now, and how are theytackling them? Host Martin Popplewell is joined by a series of guests, as we try to make sense of the volatile, fast moving and hugely complex situation that’s challenging major multiples, symbol group and independent convenience retailers alike. Featuring Luke Tugby, editor of Retail Week, Ronan Hegarty, news editor of The Grocer, Greg Deacon, chief operating officer of NFRN, Mike Exley, former Head of Logistics at Morrisons, and Craig Summers, managing director of Manhattan Associates. We’re also joined by Jean McCabe, chair of Retail Excellence Ireland to discuss the impact of Covid-19 on Irish retailers. Running time 54:17

55 MINAPR 1
Comments
The Special | Feed the Nation

US Special | Kambiz Hemati

Sponsored by NG Retail Summit 2020 Best known for his work with brands such as Foot Locker, Starbucks, Verizon and Nike, Kambiz Hematiembodies the serenity that permeates the retail spaces he designs. In our latest episode ofThe Interview Series, sponsored by NG Retail Summit 2020, US host Dave Evans sits down with the respected retail designer todiscuss the art of brand storytelling and the importance of creating physical spaces with architectural integrity, local relevance and customers at their heart. He also looks back on the experiences that have shaped his own storied career and taken himon a journey with iconic leading edge global consumer technology, athletic apparel and footwear, fashion and coffee companies. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of th...

34 MINMAR 16
Comments
US Special | Kambiz Hemati

EuroShop 2020 | Review

Wilkommen to this special EuroShop 2020 event review podcast from The Retail Exchange recorded at this year’s EuroShop in Dusseldorf, Germany. In case EuroShop is not on your regular shopping list of trade fairs, it’s the world’s biggest retail expo. Across the four-day event, more than 100,000 visitors passed through its doors. It’s an incredible spectacle. Huge halls. Extraordinary spaces. With over 2000 exhibitors, 600 speakers and 500 sessions, across 8 stages, there was plenty of inspiring creative visions to capture visitor’s imaginations. With pressure of bricks and mortar stores around the world like never before, we look back on this year’s event to find out what the creative minds at EuroShop 2020 had instore for visitors, to help retailers and brands measure up to the challenges that lie ahead. Guest host Karl McKeever is on the ground at EuroShop 2020 as he talks to a few of those exhibiting and attending who know more than most what it will take for physical retai...

39 MINMAR 9
Comments
EuroShop 2020 | Review

HEMA | Tjeerd Jegen

In this latest episode of The Interview Series retail podcast HEMA CEO, Tjeerd Jegen, joins us foran exclusive chat ahead of his talk at Retail Week Live 2020. He joins Ben Bland to explainhow a ‘return on value and values’ is helping drive new growth, and discuss his own storied retail career. There are many ways for a retailer to make a name for itself. From original product design to low pricing. And, increasingly, having a focus on sustainability. Dutch variety store-chain HEMA ticks all three boxes. Operating over 750 stores across nine countries, it has retained a style all of its own. And now its robust sustainable practices are taking HEMA to the next level of retailing. Discover more, only on this retail podcast HEMA special. Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get...

19 MINFEB 28
Comments
HEMA | Tjeerd Jegen

OKA | Sarah Clark

Sponsored by Laybuy In this special episode of The Interview from The Retail Exchange podcast, our host Ben Bland looks ahead to Retail Week Live 2020 with Sarah Clark – Retail Week Live Advisory Board Member and Chief Commercial Officer of luxury homewares retailer OKA. Widely considered to be the UK’s flagship retail event for those who want to stay informed, Retail Week Live 2020 takes place in London 25-26 March, featuring a line-up of over 200 top industry speakers across the two-day event. We sit down with Sarah to learn more about Retail Week Live 2020 and the role of the Advisory Board in shaping the content that will await attendees at this year’s event. We also explore the brand journey of OKA, get Sarah’s views on the current challenges facing the industry, and shine a spotlight on her own retail career.

36 MINFEB 21
Comments
OKA | Sarah Clark
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